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September 18, 2017 – Calgary
October 2, 2017 – Winnipeg

Price: $495 + TAX

  • January 15, 2018 – Ottawa
  • February 26, 2018 – Saskatoon
  • April 16, 2018 – Halifax
  • April 18, 2018 – PEI
  • May 7, 2018 – Vancouver
  • May 23, 2018 – Toronto
  • May 28, 2018 – Edmonton

Price:  $495 *$395 + TAX

*early bird discount; promo until Nov. 15, 2017 only

This is one of a 5 day series of courses that covers investigative interviewing (1 day) and how to use the internet as an investigative tool ( 2 days) and how to prepare for a hearing, adjudication or trial.  They are mix and match, with group and number of day discounts. You can check out those courses here.

The program is pending accreditation by HRPA, SAHRP, HRIA, BCHRMA  for 6 CHRP CPD recertification hours.

The program has been certified by the Law Society of Upper Canada for 6 substantive hours and .5 professionalism hours This Program is accredited by the Institute of Internal Auditors (IIA) for 7 hours

This course covers theuniversal principlesof excellent investigation; how to identify issues and then plan an investigation; how to conduct thorough witness interviews– even if the witness is hostile or difficult; how to deal with whistleblowers, how to gather, organize and review physical, digital and documentaryevidence;  how to assess evidence and how to write clear and convincing reports.

There is also a segment dedicated to workplace investigations.

The course is designed to give anyone responsible for conducting, supervising or reviewing investigations or fact-finding of any kind, the tools required to ensure that they are done objectively and thoroughly. It covers the basics applicable to virtually every type of investigation, including:

  • Workplace
  • Regulatory / Compliance
  • Healthcare
  • Audits
  • Inspections
  • Insurance
  • Health and Safety
  • Security/Loss Prevention
  • Human Rights/Ethics/Integrity
  • Administrative Fairness

The course uses real life examples, with targeted case studies and recent court / tribunal cases. A great refresher for those already involved in investigations, as well as a comprehensive introduction into the world of investigations to those with little or no prior experience. The course will give anyone the confidence and capabilities necessary to conduct, monitor or supervise an investigation.

The course includes discussions on the importance of ethics in planning and conducting investigations.

Section 1: The Fundamentals of Investigation

  • The eight principles that apply to any kind of investigation
  • An assessment tool for determining the quality of your own – or someone else’s – investigation
  • Procedural fairness

Section 2: How To Plan An Investigation

  • Road-mapping the investigation
  • Identifying the issues
  • Pinpointing what and where the evidence is
  • Setting timelines

Participants are provided with an investigation planning template that can be easily adapted to whatever type of investigation they do.

Section 3: Investigative Interviewing

This segment covers the basic building blocks of good interviewing

  • The six fundamentals of interviewing
  • The twelve stages of an interview
  • Common problems that arise with witnesses and how to deal with them
  • How to record interviews
  • Ethical approaches to interviewing

Section 4: Documents and Digital Evidence

  • How to identify, organize and review documents
  • Documenting your investigation
  • Dealing with digital evidence

Section 5: Evidence Assessment and Effective Report Writing

  • Admissibility, sufficiency, credibility, relevance
  • Narrative reports
  • How to set out your analysis clearly and comprehensively
  • A structured approach to making report writing as painless as possible
  • Formulating conclusions and recommendations

Section 6: Workplace Investigations

Fact-finding in the workplace can be amongst the most complex and challenging of investigations. Using a real-life case study, this segment will show how the lessons learned during the day apply in the workplace context. We will cover the 10 steps necessary to ensure a workplace investigation can withstand scrutiny.

Fundamentals of Investigation Outcomes

  • You will know how to conduct an investigation that will withstand scrutiny, including how to:
  • Plan an investigation
  • Conduct a thorough investigative interview
  • Assess evidence
  • Write good investigative reports


The course is delivered by either Gareth Jones or Ian Scott.

Gareth Jones is a former Director of major investigations at the Department of National Defence Ombudsman’s office, who has over 30 years of investigative experience. Gareth, a former police officer with the Metropolitan Police, London, UK, has created and delivered investigative training to thousands of participants from government, regulatory, human resources, human rights, police and private sector agencies around the world, including UN organizations. The course is based on the highly successful investigative methodology set out in his acclaimed book Conducting Administrative, Oversight and Ombudsman Investigations (see reviews of the book:  United States National Association of Civilian Oversight of Law Enforcement book review and  British and Irish Ombudsman Association book review

Ian Scott is a former Crown Attorney and Director of the Ontario Special Investigations Unit. He is an adjunct professor at the University of Western Ontario.

Any questions or need information about group discounts?

Please call us at 416-704-3517 or contact us directly at: bjaworski@investigationstraining.com