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Top quality training on how to conduct investigations, delivered by world-class experts
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Botched investigations – especially botched workplace related investigations – inevitably cost time, money and disruption.
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Interested in training tailored specifically to the type of investigations you do?
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Whether it is in the public sector, academia or private industry, conducting fair and thorough investigations is becoming increasingly important. Whatever the field, if fact-finding is not done properly or the investigative process is – or is perceived to be – unfair, the consequences can be calamitous, leaving the organization conducting the investigation exposed, with its credibility and reputation in tatters.

Botched investigations – especially botched workplace related investigations – inevitably cost time, money and disruption.

The Workplace Institute offers top-quality investigative courses and consulting delivered by experts. They are custom crafted to provide practical, case-based training for anyone involved in conducting investigations of any type, big or small.

Customized courses

Our team of world-class faculty have created and delivered customized investigation courses for almost a hundred organizations across Canada and overseas.

Upcoming Online Courses

Most of these are separate online one day courses that run from 9-4 in the time zone they are listed.

Take the courses in any time zone that suits you.

The exceptions are the Two day Internet course and the 5 half day PEACE course.

Investigations Suite
Mountain Time (MT) Online - Sep 09, 2024
Eastern Time (ET) Online - Nov 04, 2024
How to Investigate: Fundamentals of Effective Fact-Finding
Mountain Time (MT) Online - Sep 09, 2024
Eastern Time (ET) Online - Nov 04, 2024
Investigative Interviewing
Mountain Time (MT) Online - Sep 10, 2024
Eastern Time (ET) Online - Nov 05, 2024
Report Writing for Investigators
Mountain Time (MT) Online - Sep 12, 2024
Eastern Time (ET) Online - Nov 07, 2024
How to Use the Internet as an Investigative Tool: Two Days
Central Time (CT) Online - Oct 31, 2024
The P.E.A.C.E. Interview Framework
Central Time (CT) Online - Nov 06, 2024
Five-Day P.E.A.C.E. Interviewing Course
Central Time (CT) Online - Nov 13, 2024
Assessing Credibility
Central Time (CT) Online - Nov 08, 2024
Workplace Restoration
Central Time (CT) Online - Sep 17, 2024
Investigating Discrimination in the Workplace
Central Time (CT) Online - Sep 13, 2024
Entrevue judiciaire
Eastern Time (ET) Online - Nov 12, 2024

Investigations Training

Participants have included:

  • investigators
  • human resources professionals
  • auditors,
  • compliance officers
  • regulators
  • inspectors
  • complaint handlers
  • lawyers
  • policy analysts
  • front-line managers and executives responsible for overseeing investigations
  • union officials
  • law enforcement
  • security/loss prevention experts
  • insurance adjusters
  • diversity and equity professionals
  • human rights officers and analysts

…and many others, from many other fields.

The courses have been created by a team of world-class experts who have delivered training across the globe to investigators, complaint handlers, human resources professionals, counsel, supervisors and others involved in investigations of any kind. The content is designed to give anyone involved in any aspect of an investigation or fact finding process the skills they need to conduct a high quality investigation. They are great for those who are newer to the field - and a brilliant refresher for the more experienced.

Interested in training tailored specifically to the type of investigations you do?  We have put together customised courses for many public and private sector agencies. Customized courses are created in close consultation with the client. They focus on specific areas that are of the greatest relevance to the type of fact-finding you do. Clients have included:

  • Exxon Mobil
  • Law Society of British Columbia,
  • Public Service Commission of Canada
  • Ontario College of Teachers
  • Office of the Correctional Investigator of Canada
  • Vancouver Coastal Health
  • Department of Labour and Advanced Education, Government of Nova Scotia
  • Languages Commissioner of Nunavut
  • Organization for Security and Cooperation in Europe (OSCE) 
  • RCMP Complaints Commission
  • Asia Pacific Forum
  • Office of the Public Guardian of Alberta
  • Service Canada, Special Investigations Unit 
  • Native Women's Association of Canada
  • Office of the Information Commissioner of Canada
  • BC Ministry of Health
  • Canada Border Services Agency, Human Resources Branch

…and lots of other agencies and organizations.

We have also developed a series of specialised courses on a variety of topics, including investigative interviewing, harassment and sexual harassment investigations, investigating in the healthcare world and report writing. They, like any other of our courses, can be delivered in-house, at your convenience.

The courses are a great refresher  for those who have been in the field for a while, as well as an excellent introduction to fact-finding for those with less experience.

See the testimonials page for feedback from participants!

Click On The Links For Details 

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Testimonials

Everything was interesting. I found the instructor very knowledgeable. Great mixture of videos / powerpoint which supports course content. Well done.

Senior Grievance Officer
Military Grievance External Review Committee

All government investigators should take this training as to the baseline of good interviewing.

Investigator. Directorate of Special Investigations and Enquiries.
Department of National Defence and Canadian Forces

Useful refresher

Senior Human Rights Officer
Alberta Human Rights Commission

Great course

Director of Human Resources
Town of High River, Alberta

Excellent source for anyone conducting interviews

Senior Bankruptcy Analyst
Office of the Superintendent of Bankruptcy. Industry Canada

Excellent basic principles of conducting investigations

Senior Program Advisor
CBSA, Intelligence and Targeting Operations Directorate

Excellent examples. Excellent Instructor. The lady greeting us was excellent too!

Field Industrial Security Officer
Public Works and Government Services Canada

Excellent content and Teacher

Manager Client Services
National Arts Centre, Ottawa

Excellent content

Senior Consultant Medical Affairs AHS

Excellent and informative

Supervisor
House of Commons Security Services

Loved it. Practical and very relevant to what I am working on.


Senior Programme Advisor, CBSA

Useful for setting up guidelines for investigations

Security Manager
UVIC

Excellent healthcare scenario.

Emergency Department Unit Manager

Great course!


Chief, Recruitment and Labour Relations. Public Prosecution Service of Canada

Excellent. Real life experiences and cases referenced. Presentation skills superior.

Instructor
Northern Alberta Institute of Technology

Wonderful presentation. I particularly liked the examples the instructor provided

Privacy / ATIP analyst
Department of Fisheries and Oceans

Excellent – would attend additional courses related to this topic

Deputy Registrar
Provincial Dental Board of Nova Scotia

Great resource for investigative training

Investigator
Avis Budget Group

Great refresher

Senior Human Resources Advisor
Alberta Health Services

Interviewing was extremely useful and well covered . All topics were welcome

District Manager
GFL Environmental

Love the case studies and the realism of the stories!

Human Resources Manager
Horizon North Manufacturing, Alberta

The querulant complainant section was especially useful

Unit Supervisor, Surgery
Covenant Health

Excellent information. Provides me with more tools in order to do my job

HR Client Services Advisor
AHS

Great speaker – lots of good stories, videos, interactive, engaging

Supervisor, Mobile Collections Services
Calgary Laboratory Services

Knowledgeable instructor

Analyst. Citizenship and Immigration Canada

Excellent speaker. Very engaging and informative. His examples of past investigations were both thought provoking and emotional. I learned a lot listening to the presentation and am sure his written materials will prove useful in my practice.


Chair, Canadian Bar Association and Law Society of PEI Continuing Legal Education Committee

Great course!

Chief
Public Prosecution Service of Canada, Recruitment and Labour Relations

Great course, I am sure it could be two days and still packed!

Emergency Response Officer, Health Canada

Really enjoyed it. Learned very useful information that I can apply to my job as an investigator/inspector

Pharmacy Inspector
Nova Scotia College of Pharmacists

Very interesting and enjoyable. While I don’t carry out investigations, I found the material very applicable to the work I do – teasing out the truth!

Director Projects. Hospital and Provincial Services Branch. BC.