Barbara is the founder and CEO of the Workplace Institute. She quarterbacks all presentations, courses and consulting activities delivered by the Workplace Institute to clients across Canada and beyond. She and her team organize world-class investigations training and consulting services to public and private sector agencies, large and small. She can be reached at 416 704 3517 or email@example.com
Many of our investigations training courses are created and delivered by Gareth Jones. Gareth is a former Director of the Special Ombudsman Response Team at the Office of the Ombudsman of the Department of National Defense and Canadian Forces (DND/CF). He was responsible for setting up the team and directing all major investigations conducted by the Office. Many had a systemic component, including investigations into how the Canadian Forces dealt with service personnel with PTSD, the administration of military Boards of Inquiry, the investigation of deaths and serious injuries and how DND/CF treated the families of killed and injured military members.
Prior to that, he became an investigator with the Attorney General of the Province of Ontario, Special Investigations Unit (SIU) when it began operations in January 1991. SIU has a mandate to investigate deaths and serious injuries involving police officers. Gareth conducted about 500 criminal investigations into incidents where police were involved in a death or a serious injury, including approximately 100 officer-involved shootings, 150 police pursuits and 50 custody deaths. He also investigated a number of allegations of sexual assault against police officers. He was the lead investigator in a very significant number of these investigations.
He is the co-creator of an investigative training program that he has delivered to fact-finding agencies across the world, including UN bodies, as well as to organizations that conduct regulatory, security, human resources, workplace, human rights, anti-corruption and internal affairs investigations.
He is author of Conducting Administrative, Oversight and Ombudsman Investigations, published by Canada Law Book in 2009. The book forms the basis for training he has delivered to a wide range of public and private sector organizations across the world, including customized training programmes for individual agencies. He is also the author of The Top Ten Things Not To Do When Setting Up A Police Oversight Agency and Workplace Investigations: Getting Beyond He Said, She Said and the co-author of Measuring Ombudsman Performance: Setting Performance Standards And Indicators.
Gareth was commissioned by the Asia Pacific Forum to write an investigation training manual for front line human rights investigators. The APF represents 19 National Human Rights Institutions in the region. The Manual, entitled Undertaking Effective Investigations: A Guide For National Human Rights Institutions was published in August 2013.
Gareth is a former police sergeant with the Metropolitan Police, London, UK. He immigrated to Canada in 1988. He has a BA Honours degree in history from the University of Manchester, UK.
Gareth has been retained by counsel in the United States, Canada and the Cayman Islands to provide expert evidence in police shooting and pursuit cases.
Andy Phillips was a member of the Royal Canadian Mounted Police (RCMP) for twenty five years, of which in excess of 20 years was spent investigating financial crimes ranging from fraud, bankruptcy, money laundering, tax evasion and proceeds of crime. He retired from the RCMP in 1997 and spent two years working within the banking and insurance industry, also conducting investigations which were financial in nature.
Between 1999 and 2005 he worked on contract with the RCMP and in 2005 became a civilian employee of the RCMP until September 2008. In September 2008 he set up his own consulting business and now works and consults for various Federal and Provincial government agencies in Canada.
Past duties included developing training materials for financial investigations involving, terrorism, organized crime and money laundering. He has testified in court in respect of evidence from the Internet, and in 2009 was declared an expert on Internet Open Source Collection in General Division Court in Montreal in a National Security matter. In short Mr Phillips’ focus since 1999 has been the Internet and its use for investigations.
Andy Phillips has developed the “Tactical Use of the Internet” five day course for the RCMP, which focused on the investigative use of the Internet for financial investigations, organized crime and national security investigations. This course and variations of it, has been delivered to members of the RCMP as well as to other police, military and intelligence agencies. Mr. Phillips has provided training in both money laundering and / or the use of the Internet in Canada, the United States, Europe, the Middle East, Africa, Southeast Asia, Australia and Latin America. He continues to conduct research into matters of due diligence for corporate clients, as well as staying current with the changes on the Internet and to develop learning material
Ian Scott is a graduate of the University of Toronto and University of Western Ontario Law School, and was called to the bar in 1983. After conducting research for Judges of the former High Court of Justice, he worked briefly at a downtown law firm, and joined the Criminal Law Division of the Ministry of the Attorney General in 1985. He has held numerous positions in that Division, including Chief Counsel – Justice Prosecutions, General Counsel, appellate counsel and head of the office’s criminal trials unit. He has also spent time in private practice, where he represented police management in police disciplinary hearings, and appeals to the Ontario Civilian Commission on Police Services and Divisional Court. In October 2008, he began a five year term as Director of Ontario’s Special Investigations Unit, a position which ended in October 2013. He is currently in private practice.
He is the editor of Issues in Civilian Oversight of Policing in Canada, published by Canada Law Book in 2014. As well, he is the author of the Police Services Act of Ontario: an Annotated Guide (3 ed), and the co-author of Salhany’s Police Manual of Arrest, Seizure & Interrogation (10th ed). An eleventh edition will be published later this year.
Ian is adjunct professor at Western Law School, teaching criminal procedure and a new course called ‘Police Accountability and the Law’. He is investigative counsel for the Justice of the Peace Review Council and the Ontario Judicial Council
He is also a member of the Ontario Review Board.
When Ian was Director of the SIU he reviewed over one thousand investigations of police officers involved in death, sexual assault and serious injury incidents.
Soussanna Karas is a Senior Legal Counsel, Litigation with the Electrical Safety Authority (ESA). ESA is an administrative authority mandated by the Government of Ontario to enhance public electrical safety in the province.
Soussanna leads ESA’s prosecution and administrative appeals programs and provides advice with respect to ESA’s enforcement and administrative litigation, including case management, investigation, tribunal hearings and prosecution.
Soussanna’s litigation practice covers a broad range of administrative, civil and quasi-criminal matters, with the particular focus on administrative tribunal litigation and prosecutions before the Ontario Court of Justice, under the Ontario Provincial Offenses Act. Soussanna has extensive trial experience and have conducted over 100 trials of various length. Soussanna appeared before all levels of the court in Ontario, including the Ontario Court of Appeal.
Soussanna strongly believes in public service and as such is a member of the Appeals Committee of the Certified Public Accountants of Ontario (CPA). She regularly conducts appeal hearings against CPAs who are prosecuted for professional misconduct under the Chartered Accountants Act, 2010.
In her professional life, Soussanna spends a significant amount of her time writing. Some examples are: reports or legal opinions, memoranda or contracts, closing or opening submissions and appellate submissions for all levels of Courts and Tribunals in Ontario. In addition, as part of her work as an adjudicator, Soussanna collaborates on writing decisions on behalf of the Appeals Committee either granting or denying the appeal.
Soussanna has presented on the subject of effective writing on a number of occasions, the latest example – Presenter and Workshop facilitator at the Osgoode Certificate for Provincial Offenses Court Practice course.
Ciarán J. Buggle LL.B., LL.M., B.L.
Ciarán has over 13 years of investigation and resolution experience in conducting, leading, and overseeing high profile complex and systemic investigations.
Ciarán is currently the Manager of an Investigations and Resolutions Unit with a professional regulatory college in the Province of Ontario. The Unit is a multi disciplined twenty-member investigation team that carries out high profile investigations with a focus on complaints about sexual abuse and other professional misconduct.
Prior to his current role, Ciarán spent eight years with the Office of the Ombudsman of Ontario, where he was closely involved with all aspects of the organizations operations including: Early Resolutions; Investigations; Systemic Investigations with the Special Ombudsman Response Team (SORT); municipal closed meeting investigations; and the Legal Team.
As an Investigator with the Special Ombudsman Response Team, Ciarán was the lead investigator in several systemic investigations, including investigations pertaining to civilian oversight of police, and was involved in over twenty high profile publicized systemic investigations; as well as hundreds of individual cases and tribunal decision reviews. Ciarán has been involved with numerous workplace investigations including complaints of abuse, bullying, and harassment. He has extensive experience strategizing and planning complex investigations, conducting interviews (including with vulnerable witnesses) using evidence based questioning methods, securing and preserving evidence, analyzing data, investigative report writing, and preparing investigation files for hearing.
Ciarán is a honours graduate of the University of London; Nottingham Trent University; the Honourable Society of Kings Inns, Dublin; and holds a Masters Degree in Administrative Law from Osgoode Hall Law School, Toronto. He has also completed the Executive Leadership Program with the Rotman School of Management at the University of Toronto. Ciarán is member of the Law Society of Upper Canada, and a qualified Barrister-at-Law in the Republic of Ireland.
Adam has over 10 years of experience conducting and leading complex investigations. As an Investigator with the Special Ombudsman Response Team (SORT) at Ombudsman Ontario, Adam was the lead investigator in several systemic investigations, including how the Ontario Provincial Police deals with operational stress injuries, such as post-traumatic stress disorder and a major investigation into police de-escalation. He was involved in many other high-stakes, high-profile investigations.
Adam currently plans, coordinates and leads investigations into complex issues involving City of Toronto.
Adam has led multi-disciplined teams of investigators, while ensuring that investigations are planned and executed effectively and resources used efficiently. He has prepared and conducted hundreds of in-depth interviews with complainants, witnesses and respondents, including senior officials, vulnerable witnesses and experts. He has quarterbacked the gathering and analysis of large amounts of physical and electronic data, and prepared detailed investigative reports, including assessing evidence and making recommendations based on the evidence he and his team have gathered.
Adam has been involved in numerous workplace related investigations. He has delivered presentations and training on how to plan and conduct investigations across Canada. He has an Honours Bachelor of Arts in Criminal Justice and Public Policy, a Masters of Arts in Critical Disability Studies, and a Certificate in Dispute Resolution.
Daniel Bertrand is a retired officer from the Royal Canadian Mounted Police (RCMP), where he dedicated 30 years and worked in several provinces and internationally, including a tour of duty with the United Nations Peace Keeping Operations. He worked in municipal, provincial and federal policing services, and has extensive experience in criminal intelligence and investigations related to serious and organized crime, and national security. During the course of his career with the RCMP, he conducted cyber crime based investigations, including dealing with digital evidence for intelligence and investigations, and he is very knowledgeable with different computer programs and how to use them to analyze, record, archive and store digital media and information.
Post retirement, Daniel started a second career as a consultant. As a contractor, he provides specialized support, training, and guidance on social media and open source intelligence, designs and customizes policies, directives, and guidelines, as well as performs training. He also conducts interview and investigations for private and public sector agencies in both official languages.
Daniel is currently working with a federal government agency based in Gatineau, Quebec. Using his previous experience and skills, while continuing to develop his knowledge of new software and technology, he provides specialized computer investigative support. He does this by facilitating the ongoing development of current and new information management procedures and practices, and trains and supports analysts, investigators, and legal team members who use computer-based investigations and open source / social media intelligence.
In addition to his career in investigations and intelligence, Daniel enjoys teaching and coaching others on how to use technology. His extensive teaching experience includes instructing investigators and senior police at the Canadian Police College, lecturing at the British Columbia Institute of Technology (BCIT), and presenting at multiple forums within Canada and internationally. Daniel continues to develop his skills and recently completed a course on Artificial Intelligence at the Massachusetts Institute of Technology (MIT).
Paul Couture was a member of the Royal Canadian Mounted Police (RCMP) for more than 29 years, of which most was spent investigating organized crime, money laundering and national security related offenses in Canada and abroad. Since 2002, Paul has used the Internet as an investigative tool and has developed a broad expertise in this field. In 2009 Mr. Couture was declared an expert witness on Internet Open Source Collection in the Criminal Division Court in Montreal, Quebec in a National Security matter.
Mr. Couture was selected in 2010 as the head of the international liaison office for the RCMP, deployed for 4 years to the Canadian Embassy in Berlin and had diplomatic responsibilities for law enforcement relations and investigations involving 6 countries including Germany, Switzerland, Austria, Poland, Czech Republic and Lichtenstein.
Upon his return to Canada in 2014, Paul was named Head of Operations for the Tactical Internet Open Source (TIOS) unit at RCMP National Headquarters. He was involved in several high priority investigations that required in depth online research. Mr. Couture also provided training on the use of the internet as an investigative tool to local and foreign law enforcement agencies in Canada and abroad including in Morocco and Bangladesh.
Paul was a member of TIOS for over 7 years before retiring in 2017 and setting up his own consulting business, providing research and training in the use of the Internet as an investigative tool, while keeping current with the fast-changing environment of Cyber World including social media and the Dark Net.